Right to Care from Airline (in Brazil)

When things are bad, you have a right to care from airline.

There are rules like this in the EU and UK. And there are very similar rules in Brazil. If your Brazilian flight is delayed, cancelled or if you have been denied boarding due to overbooking, you have a right to assistance from the airline. The rules are very specific, and they are regulated by ANAC 400.

Right to Care from Airline in Brazil (FOR FREE)

There are specific guidelines regarding assistance.

This is what you are entitled to from the airline:

• 1-hour delay – assistance for communication. If you have to wait 1 hour extra, the airline must give you access to internet or phone calls. So, you can get in touch with your relatives or friends, or anyone else whom you might want to inform about this flight cancellation / travel changes.
• 2-hour delay – free food. After 2 hours, you have a right to some kind of food from airline. This as well must be arranged for free. Mostly you’ll be receiving a voucher for a meal or some snack, and drink.
• 4-hour delay – free accommodation + free transfer. But only if it’s happening during the night. And only if it is abroad / away from your home. If it’s your place of residence, you’ll be offered only free transfer.

Haven’t received any of that? Contact the airline.

To What Flights Does It Apply? What Airlines

These rules apply to all airlines (Brazilian and other).

They apply to all flights to, from and within Brazil.

Have you ever been in a situation like this? Has your flight from, to or within Brazil ever been cancelled? Delayed? Or overbooked? Did the airline offer you assistance at the airport? Did you receive Brazilian flight compensation?